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Feedback and Complaints

At Apollo Jr., we are committed to providing safe, respectful, and high-quality support.
We welcome all feedback, whether it’s a suggestion, concern, or complaint.

Sharing your experience helps us learn, improve, and provide better support for everyone.

How to Share Feedback or Make a Complaint

You can reach out in whatever way feels most comfortable:

  • Speak directly with your support worker or team leader

  • Contact us by phone or email

  • Complete the feedback & complaints form below

You are welcome to share feedback or make a complaint anonymously if you prefer.

What Happens Next

When you provide feedback or raise a concern, we will:

  1. Acknowledge your feedback or complaint with in 2 business days

  2. Listen carefully and take your concerns seriously

  3. Review the situation fairly and respectfully

  4. Work towards a positive resolution

  5. Keep you informed throughout the process

We aim to resolve complaints within 10-15 business days, where possible. 

Positive feedback will be shared with our team to recognise and improve our services.

Your Rights

​You have the right to:

  • Be treated with respect and dignity

  • Speak up without fear of impact on your supports

  • Be heard and involved with decisions

  • Have a support person or advocate

  • Make a complaint anonymously

​

Privacy & Confidentiality

We handle all feedback and complaints confidentially and in line with privacy laws.

Your information will:

  • Only be shared with relevant staff to address the issue

  • Be securely stored and protected

  • Be used only for improving our services

Give us your feedback

We’d love to hear what you experienced!

Feedback or Complaint

We appreciate you taking the time to share your voice.
Your feedback helps us grow and continue delivering meaningful, person-centred support.

Not Satisfied With the Outcome?

You can ask us to review your complaint at anytime.

If you are not happy with how we respond, you can contact the:

NDIS Quality and Safeguards Commission

Phone: 1800 035 544
Website: www.ndiscommission.gov.au

They are an independent organisation that helps ensure NDIS services are safe and fair.

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